Shipping Policy

Free Shipping

We offer free standard shipping on all orders within the United States. No minimum purchase required.

Processing Time

• Orders are processed within 1-2 business days
• You'll receive a tracking number via email once your order ships
• Orders placed on weekends or holidays are processed the next business day

Delivery Time

• Standard Shipping (USPS): 2-5 business days
• Total time: 3-7 business days from order to delivery
• Tracking updates available in real-time through USPS

Discreet Packaging

Your privacy matters to us. All orders ship in plain, unmarked packaging with:

• No company name or branding on the outside of the box
• No product details visible
• Generic return address
• Discreet shipping label

The package will arrive looking like any standard online purchase — completely private.

Tracking Your Order

Once your order ships, you'll receive an email with:

• USPS tracking number
• Direct link to track your package
• Estimated delivery date

International Shipping

We currently ship to select international destinations. Shipping rates and delivery times vary by location and are calculated at checkout. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Shipping Address Changes

If you need to change your shipping address, contact us immediately at support@thebuttresspillow.com. Once an order has shipped, we cannot modify the delivery address.

Lost or Stolen Packages

We're not responsible for packages marked as delivered by USPS. If your tracking shows delivered but you haven't received your order, please:

• Check with neighbors or building management
• Verify the delivery address in your order confirmation
• Contact USPS with your tracking number
• Reach out to us if you need assistance — we're here to help